Even though the info says that .mov files are supported, it is indeed not possible to upload them. Can you please fix this? My .mov is the export of a insta360 equirectangular file (to the mov format).
We’ve forwarded this issue to our technical team for troubleshooting right away. They will look into the abnormal .mov upload failure issue (especially for your Insta360 equirectangular exported MOV files) and fix it as soon as possible. We will promptly inform you once the problem is resolved.
Robert Wildling
•
Jun 5
Thank you very much! (The original insv file worked perfectly, btw! The GS got huuuuge, though!!)
I handed my mov over to MediaInfo, and here is what I got back, maybe that helps:
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Comments2
Aholo3d
Jun 5
We’ve forwarded this issue to our technical team for troubleshooting right away. They will look into the abnormal .mov upload failure issue (especially for your Insta360 equirectangular exported MOV files) and fix it as soon as possible. We will promptly inform you once the problem is resolved.
Robert Wildling
Jun 5
Thank you very much! (The original insv file worked perfectly, btw! The GS got huuuuge, though!!)
I handed my mov over to MediaInfo, and here is what I got back, maybe that helps:
{
"creatingLibrary":{"name":"MediaInfoLib","version":"26.05","url":"https://mediaarea.net/MediaInfo"},
"media":{"@ref":"/Volumes/EXT 18TB - Drone/_Orte, Doerfer/Loiblpass - KZs Mauthausen Aussenstellen (2025-01-01)/__Videos (Insta360 X4)/Mauthausen-Stein.mov","track":[{"@type":"General","VideoCount":"1",
"AudioCount":"1",
"FileExtension":"mov",
"Format":"MPEG-4",
"Format_Profile":"QuickTime",
"CodecID":"qt ",
"CodecID_Version":"0000.02",
"CodecID_Compatible":"qt ",
"FileSize":"16220490881",
"Duration":"115.264",
"OverallBitRate_Mode":"VBR",
"OverallBitRate":"1125797535",
"FrameRate":"29.970",
"FrameCount":"3454",
"StreamSize":"66462",
"HeaderSize":"20",
"DataSize":"16220424435",
"FooterSize":"66426",
"IsStreamable":"No",
"Encoded_Date":"2025-01-01 12:11:38 UTC",
"Tagged_Date":"2025-01-01 12:11:38 UTC",
"File_Created_Date":"2025-04-25 08:34:48 UTC",
"File_Created_Date_Local":"2025-04-25 10:34:48",
"File_Modified_Date":"2025-04-25 08:37:53 UTC",
"File_Modified_Date_Local":"2025-04-25 10:37:53",
"Encoded_Application":"Lavf60.3.100"},{"@type":"Video","StreamOrder":"0",
"ID":"1",
"Format":"ProRes",
"Format_Version":"0",
"Format_Profile":"422",
"CodecID":"apcn",
"Duration":"115.248",
"BitRate_Mode":"VBR",
"BitRate":"1125817519",
"Width":"5760",
"Height":"2880",
"Sampled_Width":"5760",
"Sampled_Height":"2880",
"PixelAspectRatio":"1.000",
"DisplayAspectRatio":"2.000",
"Rotation":"0.000",
"FrameRate_Mode":"CFR",
"FrameRate":"29.970",
"FrameRate_Num":"30000",
"FrameRate_Den":"1001",
"FrameCount":"3454",
"ColorSpace":"YUV",
"ChromaSubsampling":"4:2:2",
"ScanType":"Progressive",
"StreamSize":"16218609072",
"Encoded_Library":"Apple",
"Encoded_Date":"2025-01-01 12:11:38 UTC",
"Tagged_Date":"2025-01-01 12:11:38 UTC",
"colour_description_present":"Yes",
"colour_description_present_Source":"Container / Stream",
"colour_primaries":"BT.709",
"colour_primaries_Source":"Container / Stream",
"transfer_characteristics":"BT.709",
"transfer_characteristics_Source":"Container / Stream",
"matrix_coefficients":"BT.709",
"matrix_coefficients_Source":"Container / Stream",
"extra":{"Spatial":[{"Format":"Spherical Video","Spherical":"true","Stitched":"true","ProjectionType":"equirectangular","StitchingSoftware":"Insta360","SourceCount":"2"}]}},{"@type":"Audio","StreamOrder":"1",
"ID":"2",
"Format":"AAC",
"Format_Settings_SBR":"No (Explicit)",
"Format_AdditionalFeatures":"LC",
"CodecID":"mp4a-40-2",
"Duration":"115.264",
"BitRate_Mode":"VBR",
"BitRate":"125995",
"BitRate_Maximum":"128000",
"Channels":"2",
"ChannelPositions":"Front: L R",
"ChannelLayout":"L R",
"SamplesPerFrame":"1024",
"SamplingRate":"48000",
"SamplingCount":"5532672",
"FrameRate":"46.875",
"FrameCount":"5403",
"Compression_Mode":"Lossy",
"StreamSize":"1815347",
"Default":"Yes",
"AlternateGroup":"1",
"Encoded_Date":"2025-01-01 12:11:38 UTC",
"Tagged_Date":"2025-01-01 12:11:38 UTC"}]}
}
The size is huge (15GB), but it also happens with smaller file sizes.
Thanks again!