Figure 15: Pro workflow help panel

1. In-App Feedback

1. Click "Help and Feedback" in the bottom-right corner of the page.

2. Feedback types include: Other, Issue, Suggestion, Experience.

3. Enter a detailed description (up to 300 characters); submissions with empty content are not accepted.

4. Feedback is linked to your current login account for easier tracking and follow-up.

5. If you are not logged in or your session has expired, a login window will appear; resubmit after logging in.

6. On successful submission, the input box clears and a success prompt appears; on ordinary failures, content is retained so you can retry or switch to email.

We recommend providing: the page where the issue occurred, operation steps, model name (e.g. Lux3D 3.0 or G1), task ID, error message, screenshots, and browser/OS versions. Do not send passwords or full API keys.

2. Other Contact Channels

• Official user group: Scan the WeChat QR code in the help popup; the community card does not reappear after the current session is closed.

• Email: lux3d@qunhemail.com.

• Product manual: The "Lux3D Product Manual" in the help popup opens this document.